We will ensure water lines are secure and radiators are set to a safe minimum temperature for the colder season.

Your peace-of-mind is assured with our monthly written report

This will ensure you are updated on the outcome of all checks and any additional services we provide as part of your contract

You will be notified in writing of any required maintenance and the estimated costs involved

We price all maintenance work at highly competitive rates

Notification will always be given before any maintenance or required work commences

We will ensure that your holiday home is perfectly prepared for the next guest and that they receive a first-class level of customer service:

For guests requiring immediate assistance, our well-trained team are on call 24/7 and ready to help in any way they can:

Common problems can easily be solved by telephone including the operation of appliances, power loss, lost keys, minor health issues and assistance with local authorities

If an immediate remedy cannot be provided with our telephone hotline our dedicated maintenance team and tradesmen on hand, to respond in person to verify and rectify any faults or damage

We will monitor and organise our homeowners’ payment of property utilities including gas, electricity, water, Sky TV and also of annual Property Tax:

We will notify you of actual meter readings periodically

We will provide meter readings to the relevant utility companies and the local commune

Periodical reports summarising all property bills and taxes will also be submitted to owners

We can also assist in preparing declarations of income tax and the payment of Property Taxes through our well-established Italian Accountant

We will leave a short but informative Visitor Guide in your property:

This will be updated every six months

It contains all relevant visitor information including an up-to-date list of transport links, local restaurants, bars, supermarkets and healthcare information – with contacts and addresses for emergency services, doctors and local pharmacies

We will produce a personalised guide for your holiday property. 

This highly useful and handy reference tool for your guests will include:

An area map

Step-by-step colour photos demonstrating how to use the appliances in the property

What to do in the event of power cut and other essential domestic information, e.g. where to put household rubbish

In your absence we will represent you in all Property Management related condominium meetings:

We will voice your opinions when democratic decisions are being made

We will provide you with the follow-up minutes and resultant outcomes of these meetings in an English-written report

Many of our clients decide to offset the running cost of their home on the Lakes by renting it out to holidaymakers. This can be a lucrative move but only if done correctly and professionally and is where our specialised holiday rentals team comes into play:

We’ll guarantee exposure for your property on all of the prime holiday rental listings sites – that’s around 6,000 vacationers actively looking to stay on the Italian Lakes at any one time!

Real-time booking results and secured payments

Our professional housekeeping service will see your home kept in pristine condition, inside and out, before and after every guest

We’ll handle the inventory and check-in and check out

We’ll make sure your visitors have a magical stay: From the initial meet and greet which includes a personalised tour of the property and a useful user guide and video tutorial on how everything works, to advising on what to do in the area

Our dedicated guest relations team are on hand 24/7 to assist in any way they can

Our entertainment concierge can book private tours, restaurants, activities, transport (from yachts and classic cars to helicopters!) and more on your guests’ behalf

What does this all mean to you? Healthy returns without the headache!